01
When the package arrives
- Photograph the package before opening it if you notice dents, cuts, moisture, or unusual handling marks.
- Open the package carefully and keep all packing material until you have inspected the artwork.
- Report transit damage within 24 hours of delivery with photos of the outer package, inner packing, and artwork.
02
Damage support
- Transit damage is handled through direct collector support, documentation, and courier follow-up where applicable.
- The aim is to resolve the issue fairly while protecting the original artwork and the collector record.
- Do not discard the package until the issue has been reviewed.
03
Returns
- Because every artwork is an original, returns are reviewed case by case.
- A return cannot be accepted for a change of mind after the artwork has been safely delivered as described.
- If an order has incorrect buyer or address details, contact immediately before dispatch.
Damage support starts fastest when the first message includes the order number, artwork title, photos, and delivery date.